Multi-Channel Solutions

Global expertise to deliver high performing solutions.

Multichannel integration is taking a holistic view of all the customer service channels you offer to your clients today and delivering an actionable strategy to standardize channel interactions with core systems, allow persistence and collaboration across channels, allow for fast and easy integration of new channels, and for updating and modernization of existing channels.

 

 

 

Channel Integration Strategies

Zenmonics engineers have over 20 years of experience in the design and implementation of customer self-service channel applications, enterprise wide middle-tiers and service oriented architecture hubs to support your channels and your integration with legacy backend systems.  We have delivered and supported mission critical shared service architectures for Global 1000 Financial Institutions to maximize their investment, increase channel profits and reduce their overall implementation costs.

Our customers have deployed Zenmonics' solutions on various platforms to meet their channel needs – with clean integration to their core system and systems of record.

  • Desktop Applications
  • Browser-based
  • Tablet
  • Mobile Phone
  • SMS text based

Our goal is to earn a customer for life.  Contact us to learn more about our commitment and services.

What are your desired outcomes?
  • Provide powerful, intuitive, always available customer self-service channels
  • Transition staff capacity to more complex customer interactions to drive profits
  • Provide your customer service representatives with powerful tools
  • Consistency and Persistence across channels – giving your customers the same accurate information across channels
  • Innovate with bank-grade reliable channel technology
  • Deliver a scalable, robust infrastructure that can leverage existing legacy core systems